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The Concept by Iowa Hearing Ottumwa clinic location is headed up by Licensed Hearing Instrument Specialist Heather Houk and Clinic Administrator Susan Guffey. The Ottumwa, Iowa hearing device center is a full-service clinic where patients can get hearing device cleanings, check-ups, and trade-in or purchase new hearing devices. Hearing tests are free, so come in and check your hearing with our friendly staff.

When you purchase Concept hearing devices and become a part of the Concept family, you won’t be charged a co-pay for your future appointments.


Location and Clinic Hours

Quincy Place Mall
1110 N. Quincy Ave., Ste. 46
Ottumwa, IA 52501
Get directions


Clinic Hours:
Monday – Friday: 8:00 a.m. – 4:30 p.m.

Click here to view a list of clinic closings for holidays or inclement weather.

Clinician Hours:
Tuesday and Friday: 8:30 a.m. – 4:30 p.m.

Ottumwa Team


Heather Houk  – Licensed Hearing Aid Dispenser – Ottumwa, Marshalltown
Heather was born and raised in southern Iowa. She has fourteen years experience in healthcare, with two years in an Otology/Neurotology office, and five years here at Concept. She enjoys taking care of her patients, and prides herself on exceptional patient care.

Heather enjoys spending time with her two boys. During football season they can be found cheering on the Hawkeyes.

Susan Guffey – Clinic Administrator – Ottumwa

Did you have a great experience at Concept by Iowa Hearing Aid Centers’ Ottumwa clinic? We’d love to hear about it!

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Ottumwa, Iowa Hearing Aid Center
1110 N. Quincy Ave., Ste. 46
Ottumwa, IA 52501
United States
Phone: 641.682.2007