Dear Concept Family,

In the last few days, we have been evaluating the coronavirus and ensuring all of our clinics are taking extra precautions in how we handle ourselves, as well as our interactions with each and every one of you, our valued patients. I want you to know that your health and safety is our first priority.

We’ve always taken great pride in our clean and well-run clinics, and we know this is more important than ever right now. We are washing our hands between each and every interaction as well as cleaning our surfaces between patient appointments. On top of our daily cleaning procedures, we are taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take. Additionally out of an abundance of caution, for the time being, we will not be offering our candy dishes, which we all know is a big favorite for many of you … and me as well!

Should anyone feel under the weather, we ask you to choose a couple of options for your future check-ups. You can:

  1. Have someone drop off your hearing devices to be cleaned and checked
  2. Simply re-schedule your appointment to a date further down the road, out of safety for yourself and others.

We pray for the health and safety of each and every one of you. Thank you and as always if you ever have any questions please reach out to me personally!

Taylor Parker
Concept by Iowa Hearing CEO and President